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Privacy Policy

Last updated: August 2026

This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your information when You use the Service. It also explains Your privacy rights and how applicable laws protect You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have the meanings defined below. These definitions shall have the same meaning whether they appear in the singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to iLot Property Bali, Gg. Sri Kahyangan, Tibubeneng, Kec. Kuta Utara, Kabupaten Badung, Bali, Indonesia.

Consent Management Platform or CMP means the tool We use to obtain and record Your cookie preferences.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website. A cookie usually contains only a randomly generated identifier; the information associated with You is held on the servers of whoever set the cookie and linked to that identifier. Refer to the Tracking Technologies and Cookies for more information.

Country refers to Indonesia.

Data Controller means the party that determines the purposes and means of processing Personal Data. For the processing described in this Policy, the Company is the Data Controller.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website and the property, architecture, construction, legal and villa management services We provide.

Service Provider means any natural or legal person who processes the data on behalf of the Company.

UU PDP means Indonesian Law No. 27 of 2022 on Personal Data Protection.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Website refers to iLot Property Bali, accessible from ilotpropertybali.com

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Scope and Applicable Law

We are established in Indonesia and are committed to handling Personal Data responsibly and in accordance with applicable data protection and privacy requirements.

Where our services are accessed by individuals in other jurisdictions, we aim to respect any applicable privacy and data protection obligations relevant to those individuals and our activities.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:

  • First name and last name
  • Email address
  • Phone number and WhatsApp number
  • Country of residence
  • Details of Your enquiry, including the property or service You are interested in, Your budget range, Your intended timeline, and Your ownership structure preferences
  • Appointment details where You book a viewing or an office visit
  • The content of Your correspondence with Us by email, WhatsApp or chat

Where You proceed to a transaction or engage Our architecture, construction, legal or villa management divisions, We will additionally collect the identity and financial information required to perform that engagement and to meet Our legal obligations.

We do not knowingly collect special category data such as health, religious or political information, and We ask that You do not send it to Us.

Usage Data

Usage Data is collected automatically when using the Service and may include:

  • Your Device’s Internet Protocol address, truncated where used for analytics
  • Browser type and version, operating system, device type, screen resolution and language setting
  • The pages of Our Service that You visit, the properties You view, the time and date of Your visit, and the time spent on those pages
  • Scroll depth, entry and exit pages, and the referring website or search terms that brought You to Us
  • Approximate location at city and country level, derived from IP address
  • Unique device identifiers and other diagnostic data

Data received from third parties

Where You arrive via a Google or Meta advertisement, We receive campaigns and click identifiers. Where a partner, agent or existing client introduces You, We receive the contact details they provide.

How We Use Your Data

We primarily use the Personal Data We collect to provide the products and services You request and to respond to Your enquiries. More specifically, We may use the Personal Data We collect to:

  • ensure that content from the Website is presented in the most effective manner for You and Your Device;
  • provide You with services or products that are more relevant to Your needs, for example by automatically completing forms on the Website when You submit an enquiry to a selected real estate agent;
  • combine Your Personal Data with information We have collected from Service Providers, third parties, Cookies, or web beacons to provide You with a better, more relevant and personalised experience and to improve the quality of Our services and those of third parties. For example, We may combine behavioural data collected about You through Cookies or web beacons with Personal Data obtained from enquiries You submit to third parties through Our Website;
  • personalise and tailor the services, experiences, advertisements and content You see and interact with, whether on the Website or on the websites of Our Service Providers and business partners;
  • respond to Your enquiries and provide the services, products, information, or assistance You request from Us;
  • contact You for surveys, research and feedback regarding Our products, services or Website;
  • enable You to participate in interactive features of Our Service where You choose to do so;
  • assist Us in fulfilling Our obligations arising from any contract entered into between You and Us;
  • notify You about changes to Our products and services; and
  • use Your Personal Data for direct marketing purposes in accordance with the Use and Disclosure of Your Personal Data for Marketing Purposes section below.

If this information is not provided, either in whole or in part, We may be unable to provide these services.

If You provide Personal Data to Us in connection with an employment opportunity, We may also use Your Personal Data to:

  • consider You for the position for which You submitted Your Personal Data or for other positions that are currently available or may become available in the future;
  • respond to You regarding any future applications You make for employment opportunities with Us; and
  • contact Your references to collect information that You have authorised Us to obtain for the purpose of considering You for employment with Us.

Automated Messaging

We use an automated assistant to respond to initial enquiries received through WhatsApp. The assistant may answer questions about Our properties and services, ask about Your requirements, and assist with booking appointments. Where Your enquiry requires human assistance, the conversation may be transferred to a member of Our team.

The automated assistant does not make decisions that produce legal effects or otherwise significantly affect You. You may request to speak with a member of Our team at any time.

Sharing Your Personal Data

We do not sell Your Personal Data. We may share Your Personal Data with the following categories of recipients:

  • Hosting and infrastructure — Hostinger International Ltd, Cloudflare, Inc.
  • Analytics and advertising — Google LLC (Analytics, Ads, Tag Manager), Meta Platforms, Inc.
  • Customer relationship management and messaging — HighLevel Inc., which supports Our enquiry handling, WhatsApp messaging, appointment booking and email
  • Professional advisers — lawyers, notaries (PPAT) and accountants, where a transaction requires it
  • Transaction counterparties — property owners and developers, where necessary to progress Your enquiry
  • Affiliates — Our parent company and companies under common control, who are required to honour this Privacy Policy
  • Business partners — where We offer You products, services or promotions jointly
  • Authorities — where We are legally required to disclose

Each Service Provider acts on Our documented instructions under a written data processing agreement.

Business transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Use and Disclosure of Your Personal Data for Marketing Purposes

We may:

  • use Your Personal Data, including Your name, mobile phone number, country of residence, and email address, to provide information about offers, promotions, products, or services that We believe may be of interest to You. Where required by applicable law, We will obtain Your consent before using Your Personal Data for direct marketing.
  • share Your Personal Data with property agents, property developers, builders, landlords, financial or investment service providers, and other relevant business partners where You have requested information about their products or services.
  • share Your Personal Data with Our sub-brands and Service Providers where necessary for them to provide products or services on Our behalf or assist Us in providing services You have requested.

We will not use or disclose Your Personal Data for direct marketing where Your consent is required unless We have obtained that consent. You may withdraw Your consent or opt out of future direct marketing communications at any time.

International Transfers

Your Personal Data may be processed at the Company’s offices in Indonesia and by Service Providers operating data centres in other countries, including Australia, the United States, countries within Europe, and countries within Asia.

We may transfer Your Personal Data outside Your country of residence where necessary to provide Our services, including for secure data storage, backup, recovery, and other data-processing activities.

We take reasonable steps to ensure that appropriate safeguards are in place when Personal Data is transferred internationally and that Our Service Providers maintain appropriate security measures.

Security of Your Personal Data

We take reasonable steps to maintain the security, integrity and confidentiality of the Personal Data We collect. We have established safeguards and use reasonable security measures to protect Your Personal Data against unauthorised access, modification and disclosure.

We regularly review and update Our security measures in light of current technology. Our employees, contractors, agents and Service Providers who provide services related to Our information systems are required to maintain the confidentiality of any Personal Data held by Us.

Tracking Technologies and Cookies

We use information collected through Cookies, web beacons and similar technologies to compile statistics, analyse trends, administer Our services, diagnose problems, and target and improve the quality of Our products and services.

  • Cookies can be Persistent or Session Cookies. Persistent Cookies remain on Your Device when You go offline; Session Cookies are deleted as soon as You close Your browser or turn off Your device.
  • Web Beacons. Certain sections of Our Website and Our emails contain small electronic files known as web beacons, which permit Us to count users who visited a page or opened an email, and to record related statistics.

We may allow certain third parties to use their own Cookies and web beacons to collect information about Your visits to the Website. We do not control those third-party Cookies or how they are used.

Please note: if You are signed in to Facebook or Instagram, Meta may be able to connect Your activity on Our Website to Your account. Your browsing would then no longer be anonymous to Meta. If You would prefer this not to happen, decline advertising Cookies.

Use and Disclosure of Your Personal Data for Marketing Purposes

If You do not want information to be collected through Cookies, web beacons, measurement software or similar tools, You may be able to delete or reject Cookies or disable certain measurement features through Your browser settings or the settings on Your mobile or tablet Device. Please note that disabling these features may cause certain functions of the Website, products or services to operate incorrectly or become unavailable.

Your Rights

Depending on applicable laws and your circumstances, You may have certain rights in relation to the Personal Data We hold and process about You.

These rights may include the ability to:

  • Access the Personal Data We hold about You
  • Request correction of inaccurate or incomplete Personal Data
  • Request deletion of Your Personal Data, where applicable
  • Request restriction of certain processing activities
  • Object to certain uses of Your Personal Data, including direct marketing where applicable
  • Request a copy or transfer of certain Personal Data in an appropriate format
  • Withdraw Your consent where processing is based on consent
  • Raise concerns regarding certain automated processing or decision-making

The availability and scope of these rights may vary depending on applicable laws, the nature of the Personal Data, and the circumstances of the processing.

To exercise any applicable rights, please contact Us at office@ilotpropertybali.com.

Complaints. If You are not satisfied with Our response, You may lodge a complaint with your national data protection authority. In Indonesia, complaints may be directed to the relevant supervisory authority under UU PDP.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us or Our sub-brands. If You click on a third-party link, You will be directed to that third party’s website. We strongly encourage You to review the privacy policy of every website You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Children’s Privacy

If You have any questions about this Privacy Policy, You can contact Us:

iLot Property Bali (Head Office): Jl. Subak Sari, Gg. Sri Kahyangan, Tibubeneng, Canggu 80361 Bali, Indonesia

Email: office@ilotpropertybali.com

Phone: +6282322888090